Anyone can write a Trustpilot review. I tried to go through the delivery service to change the address, but couldnt change it. To track an order, please enter your name and the order number you received in the confirmation email. Better to spend 3 at Primark, not 34 at Calzedonia. Hi Katy,Were sorry to hear about this issue with delivery of your order.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Please check with your phone provider if you are unsure about how much a call will cost. I used to buy swimsuits, tights, socks, everything. and refunds section. Hi, Jillian,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Please send all items back in a single shipment. I now have to pay 2.95 to have a courier pick it up at my place! 3 months!! there might be a slight delay processing Calzedonia Customer Satisfaction Team MI Mia 5 reviews GB 19 Jan 2021 Terrible customer service I ordered online but no confirmation email received and no money was deducted from my bank. Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. Thank you for bringing this to our attention. Were working to get it on its way on the next working day and well let you know once its out for delivery. The order was first out for delivery on 6th December. Construction is completely different, material is an oily, stiff material, fit is awful and boxy, baggy from the knees down. CORPUS CHRISTI | Read 181-192 Reviews out of 192 HORRENDOUS EXPERIENCE AND CUSTOMER SERVICE. Reply from Calzedonia. Never again. I ordered on the 3rd of January it is now the 12th of January and they randomly decided to cancel order - saying it cant be shipped??! Hi, Su W,Were sorry to hear about this issue with your refund.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. !Please be aware before buying anything from this company! Unless of course your IT system is so full of holes that what other companies do in 3 seconds takes you 3 days.Update: It's day 4 of waiting and they have cancelled the order (it's disappeared from order history) but they have not issue a refund or contacted me with an ETA. Hi, JC,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Standard shipping is $9. Check brand ratings, share Calzedonia customer experience at Kazan.io! Worst online buying experience I've ever had. Select a type of request so that we can assist you better. The issues they currently have are pretty simple to fix in principle and I think Calzedonia deserves much better management of their online store, especially if they are to compete with the growing online retail business.First, the good: I've been a fan of Calzedonia tights since I find them to be very durable and well worth the money in quality. Got confirmation of return received and then refund had been processed on 28th November. Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. For more information, please I am happy with all. Thirty years of business have seen constant, solid growth in terms of turnover and expansion, the creation of successful products and brands, the establishment of an international fashion retail presence and an involvement in a growing We also ensure all reviews are published without moderation. Discover Calzedonia's collections for Women, Men and Children WOMEN MEN KIDS Customer Service Frequently asked questions Orders Deliveries Returns and Refunds Payments Gifts Loyalty Account F.A.Q. Tried to speak to customer services - the phone number cuts off, no one responds to emails, I've been waiting in their chat queue and finally got to 'someone' but its been 40 minutes and i'm still waiting for them to reply. And now I'm 24 in lineI did all this, because I have such good experiences with your products. | Read 81-100 Reviews out of 189 Find out how we combat fake reviews. Instead blaming the customer for not picking the right size, making up hypothetical scenarios, while bad quality reviews are all over the place. Frustrated!!! I try and speak to different live chat agents/tried calling, no one will let me speak to a supervisor and they say they have "procedures" yet they can't tell me what my statuory rights are i.e. The returned items must be sent back using the pre-paid label you received with your I would still really like to purchase from them in the future, but not whilst their online system is so full of glitches that guarantee the delivery is going to go wrong. Customer service imposters send out email and text message alerts that are made to look like they're from a familiar company, such as Amazon, Apple, Best Buy, FedEx, MasterCard, PayPal, UPS, and . Punjab. Reputation based on former quality. Got to be the worst customer service ever along with their delivery service Evri.Ordered the 10th Dec and still waiting. Spent 17 on 1 pair of tights which the shop assistant recommended to me. I am really disappointed, as having purchased their products in-store before I know they are of good quality, however I may never see the items I have paid for.I wish I had read the reviews on here first - shocking customer service. Since I needed tights i went to calzedonia which had a promotion offering 6 tights at the price of 4. We use dedicated people and clever technology to safeguard our platform. Not recommend to buy with Calzedonia. If I could rate this awful company any lower I would! visit the Returns and This brand needs to reconsider their policies, when taking no responsibility for it's faulty products is their only way to go. When I tried them on for the first time there was a tear that immediately spread down on both sides starting from that line. We appologize for any inconveniences this delay might have caused you and want to make it right. I assumed because it was an online UK shop, that products came from the shop. I am really disappointed and sad. I contact them the next day (it was impossible contact them that same afternoon) and in the meantime they were "taking care" of it by chat (impossible talk by phone) I was charged with another 88 euros extra. EPIPHANY 06 JAN I have since reached out again and had one reply saying the investigation is still ongoing. Your experience can help others make better choices. Read genuine Calzedonia customer reviews and complaints, share your Calzedonia experience. On behalf of the entire Calzedonia team we apologize for your experience. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Calzedonia. I have had no issues. Terrible customer service. Worst online buying experience I've ever had. We also offer FREE standard shipping for customers who select pickup in store delivery However on tracking the order it shows that it hasn't been dispatched yet. This behaviour is not acceptable and shows how much you don't care. . +1 855 564 2351 Local Customer Care Number. I recived my package the 23.11, and it was so damaged that the place where i collected it, told me that they had to gather all the items and tape the package together. They broke within one wear! be processed the next day. State Name. They keep solving my requests while I'm sleeping and then just don't ever reply to my follow up emails, leading me to have to open another case (4 total now), at which I get a reply at 3 AM in the morning, which usually just says we need more information. Join the 1,878 people who've already reviewed Calzedonia. ">. I bought two items in October exactly on 15/10/2022, the items were sent to a random address in a different city which I never have lived there. 1 point equals 1 dollar. Wed love to make this up to you. Hello, how can we help you? 07077448080. THE ASSUMPTION 15 AUG Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. order. - I have pictures of all of it if needed. Discover our collections for Women, Men and Children. I placed an order 11th December and still have not received it. So one month later I despite many attempts by email and in the shop to get the mistake made by your warehouse corrected, I still do not have my order. I added an order, they charged my credit card. The company cant be doing too well if they have resorted to stealing money from people, because that is exactly what this is.. theft. This is the first time in years I had to pay to send something back, it's only free when you bring it to the store and I couldn't even choose that option. My order is currently "out for delivery" for the third time because they can't deliver it due to the random address. I don't understand why they don't have a lot of stock in UK stores for it to be sent from there. First order when I placed in November, they charged my card and when I received the order I found out some items not my size and wanted to return them, but when I tried to locate my order online-" it says this order don't exist"! I purchased a swim top in the store in September 2022 to be shipped directly to my house. We will be back soon! There's a clear difference, not only because the tights defect was due to the way the shaper pattern was sewn. Your experience can help others make better choices. Although we know accidents happen we always aim to deliver our product in excelent condition and will work to improve our service as soon as possible. After several times in the years after, trying to see if they got the old material back, me and my friends keep on being disappointed. 10 mails and complains still have not received my refund!!! and How can I buy items from Calzedonia.com? Yes, it is unquestionably safe. everything was completely fine and the shipping was super fast! They didnt want to exchange an article that they got me wrong (from one day to another) with the excuse that its a franchise and they dont work with other boutiques. Products and inspirations about tights, hosiery and beachwear. not registered with Calzedonia.com, you Wed love to make this up to you. Hi Lena, Thank you for your review!We apologize for the negative experience. Thank you for your patience and understanding.We're very sorry to hear that you had a negative experience. Nonsense! Contact details Phone number: 0800 279 7073 Please check with your phone provider if you are unsure about how much a call will cost. All returning items must be unworn and in sale-able condition. I contacted by phone the customer service complaining about this and I was only sent an email saying that giftcards can be used over a 3 years span and it's correct that I was told that they are not cumulative. can directly access the "FOLLOW YOUR ORDER/ RETURN" section. We'll send you a link to reset your password. Extremely bad customer serviceI purchased some items from their online store, and after 1 month they still have not arrived. We are sorry to hear you had such a bad experience with our company. They are not set up to deal with online presence yet - stay clear. They will steal your money!The worst customer service. Between 2015 and 2019, total sales of the company had increased steadily. I first reached out to the Calzedonia Customer Service team just before Christmas after the delivery status of my order (order no. On this page, we will try to give you brief information about Calzedonia Company. Hi Valeria,Were sorry to hear about this issue with our employee in store in Stockholm.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Customer service absolute joke. View our cookie policy here. You replied once and all rest have been ignored. Customer service sends another email to their tech department, this time with no ETA. Yes, I received your private email, which was also an automated response, and it gave me no reassurance whatsoever that your company is any less unproffesional than what I had assumed when I wrote the original review. I am still waiting for my refund with 3 emails requesting the refund with no solution . !Please be aware before buying anything from this company! The customer service didn't help one bit, and I ended up having to get a PayPal account, just to pay for my order.After the problem with the package I tried to use your contact form online which wasn't working, I've sent you 2 emails and now I'm in line in the online support, which have kicked me off 4 times now. THEY DID NOT GIVE ME ALL MY MONEY BACK. Then she asked if I had proof that I was actually charged and when I sent proof and asked for a refund I didnt get another call or text. Then they changed the material and the leggings became horrible. I used to buy swimsuits, tights, socks, everything. NSW Registrar Amit Padhiar said this week marked five years since the first same-sex wedding at the Registry. I sent pics to the customer service and they simply play dumb. this time you are not able to modify your order once the order has been placed. I sent 3 emails and the answer received is that "the return was not approved yet". Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Cookies Use. Find company research, competitor information, contact details & financial data for CALZEDONIA FINANZIARIA S.A. of Luxembourg. after logging in to your account. They suggested tips like using a PC to make an order (the thing that I did) or paying with Paypal instead of a credit card (why do they offer this payment method though?) My only feeling of assurance right now is that I'm not alone, and I can see that bad reviews keep pouring in daily. Sent several emails and used the chat function (~60 minute wait times). We also ensure all reviews are published without moderation. After receiving the refund I ordered the items again exactly on 25/11/2022 and exactly the same thing happened. I was happy with some of items but i'll never shop with them again after this, Were sorry to hear about your experience.We confirm that the refund procedure has now been started for your order.Thank you,Calzedonia Customer Satisfaction Team. Hello Iulia! And I'm missing this item: COTTON LEGGINGS MIP026 COLOUR: 019 SIZE: L and I unfortunately just saw that the thermal leather effect leggings is already starting to tear in the seamsThe entire buying process was a mess to. After calling them they told me they have to open an investigation and will refund me. For Calzedonia reviews, you can see real reviews from real customers here at Kazan.io. Order placed on 6th December never arrived. Called and called after it wasnt reshipped. Discover Calzedonia's collections for Women, Men and Children Verification can help ensure real people write reviews about real companies. Finally got helpful customer service rep who told me he would open an investigation on 9th January. Hi, Ana,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. We also ensure all reviews are published without moderation. Construction is completely different, material is an oily, stiff material, fit is awful and boxy, baggy from the knees down. Discover our collections for Women, Men and Children. I have spent way too much time on this without finding a solution. Calzedonia Customer Care Support Team. this, it is no longer possible to cancel the order in our system and you will not see You can be certain that youre talking to the right person at the right time. Thank you for bringing this to our attention. )Customer service did eventually reply to my first email stating that they were sorry for the inconvenience and that the issue wouldn't happen again, but despite this, the wrong address problem has occurred again. Cheap tights have come and gone while Calzedonia tights are still in my collection in good condition. Worth service.Never again, Hello Natali! This is the third day and still waiting they do anything in clear! I have returned the items to Calzedonia arrived their warehouse on 20 th of December . Some of the packaging around the items was also damaged. I called the store and they told me there was no manager at the store and the district manager is never at that location so they would take a message and call me back after three times of this, I finally got the district managers number. Hi, Ana,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Ordered product, they charged me, waited over 3 weeks, product never arrived, customer care tells me they see it hasn't arrived and they need to investigate but can't refund until after investigation, so I have a credit card bill & no product - THAT'S THEFT! Thank you for contacting us.We are sorry to hear about your experience with our shipping. Join the 1,872 people who've already reviewed Calzedonia. On behalf of the entire Calzedonia team, we apologize again. For information on the use of your data on this site, please see our option. Thank you for contacting us.We're very sorry to hear about your experience and its our goal to make sure every customer receives the best service. Weve helped millions of people find a resolution. 60% off Sale items. I have been so disappointed with the service I have received. I bought 2 pairs of this leggings in 2018 and fell in love with them. I have no idea how they can still be operating when they are scamming people. ** update - over two weeks since writing this review and still no refund. Its very clear I have not received the order, the tracking on evri very clearly states that it has not been delivered. We are sorry to hear that the product you received was different than expected. It goes against our guidelines to offer incentives for reviews. On behalf of the entire Calzedonia team we appologize for the inconvenience. Calzedonia offers the gift wrapping service. If I could rate this awful company any lower I would! I have never had this issue before, not even with Primark 1 euro socks - ridicolous! and did not even get the product great!! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Of course, since 2 tights cost about 30 euros, after asking if they accepted giftcards and being confirmed that they did, I purchased 2x 30 euros vouchers on the mentioned platform (to be able to cover the price of 4 tights and get the other 2 for free). Poor customer service. They have also not offered to re-deliver the items, meaning I do not have the swimwear I was counting on for my holiday.Addendum: 4 day later and no update from customer services despite numerous calls and emails.Addendum 2: despite the reply (on trustpilot) from Calzedonia saying they want to help me, I have still not heard anything from them two months after my original order. Date of experience: 22 November 2022. Suggested companies are based on peoples browsing tendencies. refunds section. Honestly, so much wasted time and money. I dont understand how this company is in business still! All orders placed after 12:00PM EST will We take your review as constructive criticism which helps us improve.Calzedonia Customer Satisfaction Team. Please call or email us at [insert phone number & email address. Hi Charis, Thank you for your review!We apologize for the negative experience. Expires. I dont understand how this company is in business still! However, when I went to pay, I was informed that they were not cumulative. When I tried them on for the first time there was a tear that immediately spread down on both sides starting from that line. Hi Tammy,Thank you for the review and your feedback!We remain at your disposal both online and in our stores.Calzedonia - Customer Satisfaction Team. 602031426) hadnt changed for two weeks when I tracked it via Evri (Calzedonia customer reference: 16067073). Hi T-Dot,Were sorry to hear about this issue with your order.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Note: For existing customers, please dial from your registered telephone number or keep your customer ID ready to help us serve you better.
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