This is literally the worst shopping experience ever!!! Trying to return this product has been a nightmare. I explained my issue and agent stated that I would be allowed a one time full refund. Need to call in for a return? CARiD aims to offer the best quality products at the lowest prices. Definitely wont make the mistake of doing business ever again! Never had any intention of sending my parts through. I did complain to the company and they offered me $30 off my next purchase in a canned email. Supervisors are worse then customer service reps. Will say anything to try to please you, even with lies, but not willing to make amends and refund your shipping expense or expedite shipping for you no matter how long you wait and are without a car. You Lost Me As A Customer! They said wheels were in stock and would ship immediately. I understand their policy is they wont cancel or refund tire and wheel packages, but if they cannot deliver the product in a reasonable amount of time, or come up with another solution, they need to cancel the order and make things right. TWICE carid sent me the wrong truck sun visor, second time had wrong part number on visor, different P/N on box and still Their ad said free shipping. Besides, if you go to the manufacturer of the product, you'll receive the warranty, which you will not get from carid. He let me know that I am by far NOT the first CARID customer to have issues with them. AND THE LACK OF ASSISTANCE FROM BOTH IS BEYOND FRUSTRATING. I will never use their service again. MERRY Fn CHRISTMAS, once you buy a product they hold your money. Interactive with wheel design. Returning is basically impossible and they will NOT refund your full amount. I have receipts from the mechanic showing it being installed, then failed and then replaced. Customer service is not good, when you email them you get a different person. Obviously there is a problem with their software. Their customer live chat is absolutely horrible, I got cut off 3 times. Today is 1/28/21 and it is still in transit somewhere, but it finally made it back to the USA. I finally spoke to a guy by the name of Justin who is the head of customer service. Youll never get your wheels and credits will be impossible. As of today, Nov. 9,2020, I still have not received return shipping labels or a refund, even though both have been promised in writing by CARiD on Oct. 29, 2020 (something they later denied on the phone today!). Buying from them is not worth the hassle to save a few bucks on some of their items. Horrible service never got what I ordered. Date of experience: January 10, 2023. Need to pay their shipping cost plus a return fee. BUYER BEWARE. Their complaint resolution game is an absolute farce. All I can say is that I wish I had read these reviews and headed their warning! However said they will take care of the shipping back. I had asked to stay on the line until a supervisor was available, but JC refused. They still creak!! Thats the manufacturers job, not mine. I needed coil-overs (springs and shocks) for my Acura Integra and CARid came up in a search. Wheels had to be built and would take weeks to receive. I was told that I had to make a video of it not working to proof to them that it does not work, in order to return it. In fact they dont want to accept it back. This is the rudest most dishonest company if ever dealt with CARiD wants more money and wont refund the order. Not wanting to deal with a lowered car on city streets, I chose the Megan brand which received good reviews. BAD CUSTOMER SERVICE!!!!!! Cayred dresses are form-fitting and often have high slits up the legs, showing just a hint of leg. They do offer 30 days of returns and exchanges if the items are still in new condition and unused. I have a 01 F150 and the wheels didnt come in a 5 lug config. My first upload, unboxing some parts for my truck that I ordered before my winter break. The same thing happened to me as well. I told her Ive been over 11 days without a car, have to walk over 1 mile with arthritic knee and Ive called up 4 previous times and everyone always said everything is alright and always said I would get it in about 1-3 days Their website is full of lies and misrepresentations about their policies. Fairly good variety of parts and accessories at a decent price. Sep 1, 2020, 12:27 PM Should be in prison. CARiD says they will send correct accessories needed. So we lost $200 bucks for no product. I didnt take my time and found out they charged me shipping. A damage claim was initiated. I called three times and theyre looking into why I havent got my parts yet from the supplier, Im not not happy at all, The tracking number says processed but it said that a month ago, now its over a month and I never got my parts, Still waiting. They did not fit. I asked about the status my other package and was told estimated shipping date now is December 13. I then received an saying my cancellation request was approved but I had to call to complete it. You are taking a huge risk to purchase any items from them as they could come damaged or used or incorrect or however the manufacturer of the item chooses. *Several emails that have gone unanswered by customer care reps. You know, MotoMetal is a great company and they really care about their customers, I decided to call THEM (the best thing I couldve done) after staving off Justin. The mold looks like a kindergartner could of done a better job. Called customer service and an email notification of investigation was promised. Ordered a pair of struts that the site said were both in stock, only 1 remaining with one though. REFUND COMPLETE Dear Jeff, Your refund for order #36155327 has been processed, and should appear on your sta. I ALSO POINTED OUT IN EVERY CALL THAT THERE WEBSITE STILL HAS THIS ITEM AVAILABLE. I HAVE TAKEN TIME OFF WORK TO CALL THEM Working with CARIDs customer service was a bit upsetting! About Us. -As of 5pm CT on Nov. 9, 2020: Im supposed to receive a call from a supervisor within 24 -48 business hours. Customer support fought back for hours asking for photos of the part I received and assured me they were correct! RUN away from this company!!! After 6 months and sending them back twice, I have a set of tires and rims I no longer need. All other companies I order from have free shipping. The (MotoMetal)phone rang in Cali. This company is DISHONEST! IT ACTUALLY IS MISLEADING AND DISHONEST. And, it's a simple one for getting legit free clothes. Is this the 80s? Carid is a scam. Doesnt stand behind damaged products that they sale. Drastic it wasnt, but it was enough for a guy who installs tires and wheels all day everyday to say these werent good, at all! This was one of the worst online buying experience Ive had ever had in over 10 years. Their only offering during the four emails was to remove the bearing caps. company is a scam I ordered cargo carrier on-line on June 5. Below is a list of the best 5 methods to find out if Carid has a legit site. Their web site appeared helpful with diagrams denoting the range that adjustable coil-overs would lower my car. Did they even investigate my question or just rubber stamp a reply using prewritten responses. I CALL BACK TODAY WITH CUSTOMER SERVICE AND SPOKE TO THIS LADY NAMED SAM AND EXPLAINED THE SITUATION AND SAID SHE WOULD PUT THE ORDER BACK IN AT THE SAME PRICE OF MY ORIGINAL ORDER. Plus, you can visually see the wheels are out! He didnt care. THEY LIED. dub magazine 2016 | 5. They are one of the best in this business. Will never buy from them again. I purchased nearly $2k worth of parts total of maybe 20 parts. But CARiD offers more than just repair parts. horrible experience. Management call, forget it. Delays shipping for weeks or even months. Customer Experience Center Best Discount Code. I contacted them and they would just hang up on me when I asked legit questions about their shipping and their prices. Now I still have to pay for shipping and a restock fee. Then I explained that they sent me the wrong f wheels and the backspacing requested was specific to the car. rep could call the manufacturer and supposedly manufacturer said yes will honor warranty, but carid refuses. They are a bunch of liars and will tell you anything. Edit: will scam you hard on gift cards too. $408 dollar Not as Described/Wrong Item arduous return! Mila Parnell CARiD offers around 14 M parts and accessories from a number of trusted brands. There are many others out there who offer much better advice and will stand behind their advice. Is CARiD a reliable and safe website today? They can't get an order right on the first try. PLEASE be aware of their return policy and their rude customer service CHAT agents. difference. The wheels did not fit, would not clear my front brake calipers. I requested a refund ASAP via email. Realtruck.com legit? Dont Buy from!! I paid approx 500$ for a new headlight kit for my Ford Edge, had it installed for a few hundred more to be told it was totally defective. I purchased an item on July 16th, the next day I received a shipped notification. Location of This Business. *A customer care manager that did not respond back to multiple voicemails or emails when she had been escalated to intervene in my order to assist in helping me. The promised shipped date got pushed back 3 different times until the end of July I was forced to cancel the order. TOTALLY DIFFERENT STYLE! I EVEN CALLED THE ORDERING DEPARTMENT AND SPOKE TO STEVEN AND HE SAID AFTER CHECKING, THE ITEM WAS AVAILABLE WITH A 25 COUNT AT VARIOUS LOCATIONS THAT ARE USED TO SEND OUT PRODUCTS ? Although advertised and priced as available they dont actually have the product in stock. And now wont refund me because a tracking number is applied to a order not found. Ordered HSE wheels on July 10th, informed me it would be 2-3 weeks for wheels and tires for Porsche 911 C4S. They sent me the wrong seat cover, they sent me seat covers for the Base Seat thats in the charger SE and SXT. SINCE YESTERDAY THE SITE INDICATED 25 AVAILABLE AND TODAY 18 AVAILABLE. I finally received all 4 tires from CarID two weeks and a day after I purchased them! I had great experience buying from this company. This is a prime example of a company and a customer rep working for you. Aug 17, 2017. -For example, they requested photos of the parts, the cars VIN, and a letter from the mechanic who said the parts were unusable. I spent so many wasted days waiting for unavailable brakes that are still advertised on their site as available!!! Ha! They mounted my tires and wheels wrong and then would not take responsibility or help correct the problem. I also ordered a center cap for my after market wheels and they were able to get it for me for a lot less than other websites. say it dont fit. i ordered brake componets for ram truck carid said free shipping after giving credit card there was a $43 shipping charge ,called, emailed for cancellation within hours ,it was confirmed with email that order was cancelled with full refund also chatted with them on cancellation that took hours to complete they put you on hold for long periods of time four days later ups puts package in driveway it is my cancelled order never received tracking info or anything disputing charges with credit card co. ,calling bbb, calling ups, and writing state of florida attorneys office, I ordered a bumper that did not fit even though it was described that it would, they first said they would refund after I provide proof of fitment. Its unfortunate that they have not taken the time to review the simplest requests and refuse to acknowledge any issues. Stay away from this company. The shipping packaging wasnt even damaged to cause that damage. (Unlike CarID I would feel bad about misrepresenting a product I sold) In the end, I had to move on and purchase other rims and tires from a reputable company. My guess is that some of you are already thinking, Oh no! Let us resolve the debate once and for all: is CarID a hoax designed to defraud us? 6 | dub magazine 2016. dub magazine 2016 | 7. interior 97issue. Cheap son of a b____. When I sent them photos. If I were cynical I'd say they operate on a deceptive business model. If there is a legitimate problem with the product the resolution is horrible, time consuming,frustrating, and can take months to resolve. My body shop refused to install it on my vehicle. Total scam. Its been an awful experience for me and Ill take my business elsewhere. Took it to GMC dealer to install only to be told it could not be installed on this vehicle as advertised. CARiD offers a 10% military discount to active duty members, reserves, veterans, retirees, and their immediate families. Absolute piece of garbage. Customer service refused to exchange, and told me Id have to pay for a call tag. I order Custom seat covers, Weather Tech floor mats and trunk liner for my 2019 Dodge Charger GT. Caridad said they would send email to vendor requesting motor. Together almost $100. Shop else where people!! I spoke with a man named Arturo. Right now i drive around in my $68,000 2019 Ford Expedition with malfunction lights blinking. By ground and not air. Is CarID Legit? After waiting two more days I called again about my order. Wow! Verified. Thank you for your business with us and have a good day! I will not buy from them again. Only received the actuator, no motor. Do not do business with them. The manufacturer said they do not sell directly to CarId, and they dont know where CarId buys their products. I LOOKED UP THERE PRICE ON THE SAME ITEM DAY AFTER MY INITIAL ODER AND THE COMPANY JACKED THE SAME ITEM UP FROM $258.85 TO $341.36 A $82.51 DIFFERENCE. BIG TIME SCAM ARTIST. First Product ordered is still under warranty but they refuse to honor the manufacturer warranty claiming product wasnt sent, however I was never properly described the process and rules. I would not buy anything from them ever again. After which I discovered the same part was available from amazon.com for significantly less . Please allow us to offer you $25.00 worth of gift certificate. CarID. Why wouldnt I trust them?! Terrible Return! They are full of excuses and apologies. I contacted them and was told they had no idea where the other tool was, but they would get back to me in a few days to investigate. Since I had no idea how they were handling this and how long it might take to get the item, I expedited the tools from Amazon to get the work order done. All the same, if I might offer an alternative, I've found carid.com to prove most reliable. Not lying, their were roosters crowing and dogs barking in background. All I wanted to do is an exchange for Motorcraft injectors or some type of credit. Their orders are fulfilled by other vendors. They said it was the wrong size and I need the next size down. On 24SEP I called again and asked for the status of my order. Purchased $800 worth of wheels and accessories on August 12, 2021. I have emailed 5 times, and, again, was assured my money was coming. After reading this if you still decide to use them more power to you. If your order goes smoothly, you may be OK. Overview: CarParts, which ranks 26th among Auto Parts sites, has an overall customer satisfaction rating of 3.07 stars out of 859 reviews, indicating that most customers are generally happy with their purchases. Pete went on to tell me he cant see all the emails from the other customer service reps, which I said was his problem not mine. Apart from that, their customer service team is also known to resolve issues immediately for the benefit of their customers. I made 4 calls, holding an hour each time. Still cant tell me how long. I finally FINALLY felt someone was on my side. I wanted to order 179 wheels and tires for my wifes brand new Jeep. Back in September I ordered seat covers from my Honda Pilot EX. I tried one more time and got Noelle. Apparently theres nothing they can do. Schiebedach elektrisch. Supervisor dismissed my complaint and hung up on me. Very slow shipping to the West Coast. You get to talk to too many poeple. This place is a joke. Looking for an . Wow! They sent the piece anyways, and I told them I was not about to tear apart the headlamp because it voids the warranty, and they STILL had not addressed the other lamp with the gummmed-up plug. I purchased a Duraflex GT 500 Style hood from CAR ID. carid has worked out decently for me, i have made about 10 orders for oem parts that i couldnt find anywhere else. REFUSED IT Theres always a chance things can go wrong and if they do, good luck. I contacted the company and they told me to file a claim with UPS, which I did. I have wasted so much time trying to get this refund, and time is money. Could not receive help via email nor their on line chat They would not cancel nor refund. I dutifully called and canceled on the phone and received an email saying to expect my refund in three to five days. Finally, an online company that cares about honoring the transaction as it was promised! Buyer Beware would apply. I ordered two things on different days. Nope. They are; liers, crooks and thieves. Carid would not provide an exchange or any restitution. I just lost $275.00 total so far and will end of spending over $400 after its said and done. I caked them again. Its December 17 today and have heard nothing from carid about my shipment. However, I had to call Justin in order to sort the details out. Lost 4 working days in getting my vehicle repaired. These guys are a rip off. About Cayred Dresses. The manufacturing process didnt create the correct-shaped receptacle in the light for the plug, and the metal prongs that go into the plug were not correctly centered in the receptacle. I HAVE BEEN WAITING FOR 2 AND HALF MONTHS PLEASE be aware of their return policy and their rude customer service CHAT agents. The next day I get an email that the RETURN WILL COST $510.68! Now i have to pay shipping fees and my full return will not even be refunded. After not hearing from caridad,I called. I even took photos showing how it didnt fit. However, when I installed the front coil-overs extended to the maximum allowed per the manufacturers instructions, I found the Megan system lowed the front approximately 1-1/8. Now I read the fine print about returns. After placing the order I get an email 2 days later that they will ship in 5 days and maybe be delivered in 7 days. CARids website noted that that system would lower a vehicle between 0 to -3. CAD machines dont make errors. I said oh sure they do. She said I always have the option to cancel and buy from a competitor. Would recommend any Auto Parts Store, same prices, much better service. Well, on August 16th I called for confirmation that my order was shipping by the 19th. My shop charged me $10 per stem installed. Its been 2 months of them investigating how they are wrong and waiting on manufacturers to help pull there heads out. There were no apologies whatsoever, and he told me that if I buy that lotto ticket, I should send him the winnings. Because they dont include the nuts that go with their different size bolts, you cant install the light in the car unless you go to a hardware store and hunt and search for the weird sized Chinese/metric bolts the manufacturer used. He paid $347 and they charged for the shipping so he only got back $100. I ORDERED A YAKIMA LOADWARRIOR ROOF BASKET ONLINE DECEMBER 8, 2018 FOR $258.85 WITH A 24 HOUR GUARANTEED DELIVERY. Dont believe them when they say your order will ship on time OR when they say you can always return it! I did not get the correct wheel width for the back tires. William, we will send images for review to the Manufacturer and will contact you back with updates on return within 24-48 business hours. Also, as a parting gift, offered a $25 Gift Card. Received lights fairly quick, grills took about a month and a half. They blamed the manufacturer completely and CoverKing states the seats were sewn as ordered by CARiD.
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